Terms & Conditions

The following Terms and Conditions of Service apply to all services provided by Kreative Plans. All work is carried out by Kreative Plans on the understanding that the client has agreed to our terms and conditions.

These Terms and Conditions provide the basis for a good working relationship between Kreative Plans and you (the “Client”).

Project Acceptance

At the time of proposal, Kreative Plans will provide the customer with a written estimate or quotation by email.

A copy of the written estimate or quotation is to be signed and dated by the customer to indicate acceptance and should be returned to Kreative Plans.

Alternatively, the client may send an official service order in reply to the estimate or quotation which binds the client to accept our terms and conditions, or an email acknowledging acceptance of the quotation.

Design Charges

Charges for design services to be provided by Kreative Plans will be set out in the written estimate or quotation that is provided to the customer. At the time of the customer’s signed acceptance of this estimate or quotation, indicating acceptance of the Terms & Conditions, a non-refundable payment of 40% of the quoted fee will become immediately due.

Unless agreed otherwise with the Client, all design services require an advance payment of a minimum of 40% of the project quotation total before the work commences or is supplied to the Client for review. The remaining 60% of the project quotation total will be due upon completion of the work prior to upload to the server or release of materials.

Charges for Other Services

Charges for any additional services requested during the project that are over and above the estimated time or out of scope, will become fully payable (100% of the quoted amount) at the time of estimate or quotation acceptance.

Payment

The customer will be provided with an Approval Form or Proof Email, and an Invoice prior to final publication. At this time the remainder of the amount due will become payable and the customer will also be required to sign and return the Approval Form or signify approval by email to Kreative Plans. Any invoice queries must be submitted by email within 14 days of the invoice date.

Payments may be made by online transfer, credit card (Visa, Mastercard) or Debit Card.

Payments made by cheque must be previously agreed and may be subject to an administration charge. Cheques should not be sent in regular mail unless sent recorded delivery.

Publication and/or release of work done by Kreative Plan on behalf of the client, may not take place before cleared funds have been received.

Copyrights and Trademarks

By supplying text, images and other data to Kreative Plans for inclusion in the customer’s website or other medium, the customer declares that it holds the appropriate copyright and/or trademark permissions. The ownership of such materials will remain with the customer, or rightful copyright or trademark owner.

Any artwork, images, or text supplied and/or designed by Kreative Plans on behalf of the customer, will remain the property of Kreative Plans and/or its suppliers unless otherwise agreed in writing. A license for use of the copyright material is granted to the customer solely for the project defined in the scope or request and not for any other purpose.

The customer may request in writing from Kreative Plans, the necessary permission to use materials (for which Kreative Plans holds the copyright) in forms other than for which it was originally supplied, and Kreative Plans may, at its discretion, grant this and may charge for the additional usage. Such permission must be obtained in writing before any of the aforesaid artwork, images, text, or other data is used.

Any software, code, plugin or other third party material used in a web or digital project remains the property of the creator and any ongoing license fees or fees for upgrades are the responsibility of the client, not Kreative Plans.

By supplying images, text, or any other data to Kreative Plans, the customer grants Kreative Plans permission to use this material freely in the pursuit of the design.

Data Formats

The client agrees to Kreative Plans definition of acceptable means of supplying data to the company.

Text is to be supplied to Kreative Plans in electronic format as standard text (.txt), MS Word (.docx), PDF or via e-mail / FTP or shared folder.

Images which are supplied in an electronic format are to be provided in a format as prescribed by Kreative Plans via e-mail / FTP. Images must be of a quality suitable for use without any subsequent image processing, and Kreative Plans will not be held responsible for any image quality which the client later deems to be unacceptable.

Kreative Plans cannot be held responsible for the quality of any images which the client wishes to be scanned from printed materials.

Additional expenses may be incurred for any necessary action, including, but not limited to, photography and art direction, photography searches, media conversion, digital image processing, or data entry services, color correction and alteration of images.

Design Project Duration

Any indication given by Kreative Plans of a design project’s duration is to be considered by the customer to be estimation. Kreative Plans cannot be held responsible for any project over-runs, whatever the cause. Estimated project duration should be deemed to be from the date that cleared funds are received by Kreative Plans for the initial payment or by date confirmed in writing by Kreative Plans.

Rights of Access for Website Construction

The client agrees to allow Kreative Plans all necessary access to computer systems and other locations, as required, in order to complete a website project and until all due funds are cleared, including the necessary read/write permissions, usernames and passwords. The customer also agrees to allow Kreative Plans access to any computer systems, usernames and passwords required to remove data and/or sites for failure to comply with these Terms and Conditions.

The customer agrees to supply Kreative Plans with all necessary materials, electronic, or otherwise, required to create and complete the project, and to supply them in a timely manner.

Design Project Completion

Kreative Plans considers the design project complete upon receipt of the customer’s signed Approval form or signoff email. Other services such as printing, display panel production, film work, website uploading, publishing etc., either contracted on the client’s behalf constitute a separate project and can be treated as a separate charge.

Domain Registration

Kreative Plans cannot guarantee the availability of any domain name. Where Kreative Plans is to register a domain name on behalf of a client it will endeavor to do so but the client should not assume a successful registration.

Design Credits

The customer agrees to allow Kreative Plans to place a small credit on printed material exhibition displays, advertisements and/or a link to Kreative Plans own website on the customer’s website. This will usually be in the form of a small logo or line of text placed towards the bottom of the page. The customer also agrees to allow Kreative Plans to place websites and other designs, along with a link to the client’s site on Kreative Plans own website for demonstration purposes and to use any designs in its own publicity and portfolios.

Rights of Refusal

Kreative Plans will not include in its designs, any text, images or other data which it deems to be immoral, offensive, obscene or illegal. All advertising material must conform to all standards laid down by all relevant advertising standards authorities. Kreative Plans also reserves the right to refuse to include submitted material without giving reason. In the situation where any images and/or data that Kreative Plans does include in all good faith, and subsequently discovers is in contravention to such Terms and Conditions, the customer is obliged to allow Kreative Plans to remove the contravention without hindrance, or penalty. Kreative Plans is to be held in no way responsible for any such data being included.

Cancellation

Cancellation of orders may be made initially by telephone contact, or e-mail, however, following this, Kreative Plans will need formal notification in writing to the company’s postal address. The client will then be invoiced for all work completed over and above the non-refundable deposit that will have been made at the time of first ordering. The balance of monies due must be paid within 30 days. Please note: any cancellation which is not formally confirmed in writing and received by Kreative Plans within 14 days of such instruction being issued, will be liable for the full quoted cost of the project.

Disclaimer

Kreative Plans makes no warranties of any kind, express or implied, for any and all products and/or services that it supplies. Kreative Plans will not be held responsible for any and all damages resulting from products and/or services it supplies Kreative Plans is not responsible for any loss, or consequential loss of data, or non-delivery of products or services, of whatever cause. While we take reasonable steps to investigate the materials we recommend, we accept no responsibility for the performance or quality of materials or any consequential loss arising from their failure. The customer agrees not to hold Kreative Plans responsible for any such loss or damage. Any claim against Kreative Plans shall be limited to the relevant fee(s) paid by the customer.

Kreative Plans reserves the right to use the services of sub-contractors, agents and suppliers and any work, content, services and usage is bound by their Terms and Conditions. Kreative Plans will not knowingly perform any actions to contravene these and the client also agrees to be so bound.

General

These Terms and Conditions supersede any previous Terms and Conditions distributed in any form. Kreative Plans reserves the right to change any rates and any of the Terms and Conditions at any time and without prior notice.

Acceptance of Terms and Conditions and Quotation

The placement of an order for design and/or any other services offered by Kreative Plans by email, verbally or in writing, is deemed to be acceptance of these terms and conditions, which are freely available at www.kreativeplans.com